{"id":590,"date":"2026-09-28T11:23:07","date_gmt":"2026-09-28T11:23:07","guid":{"rendered":"https:\/\/purgatory-stencil-robbing.ngrok-free.dev\/help-center\/"},"modified":"2026-10-10T10:47:50","modified_gmt":"2026-10-10T07:47:50","slug":"help-center","status":"publish","type":"page","link":"https:\/\/iraqbeauty.net\/en\/help-center\/","title":{"rendered":"Help Center"},"content":{"rendered":"<div class=\"wp-block-group ib-info-page ib-help-page is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group ib-info-hero is-layout-flow wp-block-group-is-layout-flow\"><p class=\"ib-info-eyebrow wp-block-paragraph\">HERE TO HELP<\/p><h1 class=\"wp-block-heading\">Help Center<\/h1><p class=\"ib-info-intro wp-block-paragraph\">Clear answers. Practical support. All in one place.<\/p><\/div><div class=\"wp-block-group ib-help-topics is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group ib-help-topic is-layout-flow wp-block-group-is-layout-flow\"><p class=\"ib-info-index wp-block-paragraph\">01<\/p><h3 class=\"wp-block-heading\"><a href=\"#buyer-help\">For buyers <span aria-hidden=\"true\">\u2198<\/span><\/a><\/h3><p class=\"wp-block-paragraph\">Browsing, favourites and buying directly.<\/p><\/div><div class=\"wp-block-group ib-help-topic is-layout-flow wp-block-group-is-layout-flow\"><p class=\"ib-info-index wp-block-paragraph\">02<\/p><h3 class=\"wp-block-heading\"><a href=\"#seller-help\">Accounts &amp; sellers <span aria-hidden=\"true\">\u2198<\/span><\/a><\/h3><p class=\"wp-block-paragraph\">Getting started and keeping listings clear.<\/p><\/div><div class=\"wp-block-group ib-help-topic is-layout-flow wp-block-group-is-layout-flow\"><p class=\"ib-info-index wp-block-paragraph\">03<\/p><h3 class=\"wp-block-heading\"><a href=\"#report-a-problem\">Report a problem <span aria-hidden=\"true\">\u2198<\/span><\/a><\/h3><p class=\"wp-block-paragraph\">Tell us about a listing, store or account.<\/p><\/div><\/div><div class=\"wp-block-group ib-help-section is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group ib-help-section-heading is-layout-flow wp-block-group-is-layout-flow\"><p class=\"ib-info-eyebrow wp-block-paragraph\">01 \/ DISCOVER &amp; CONNECT<\/p><h2 id=\"buyer-help\" class=\"wp-block-heading\">Buying, made clear.<\/h2><p class=\"wp-block-paragraph\">Find products here. Agree on the purchase with the seller.<\/p><\/div><div class=\"wp-block-group ib-help-questions is-layout-flow wp-block-group-is-layout-flow\"><details class=\"wp-block-details ib-help-question is-layout-flow wp-block-details-is-layout-flow\"><summary>How does buying work?<\/summary><p class=\"wp-block-paragraph\">Browse a listing, check its details and agree on the purchase directly with the seller, usually through WhatsApp.<\/p><p class=\"wp-block-paragraph\">Confirm availability, the final price, payment method and delivery cost before paying. IraqBeauty does not process product payments or arrange delivery.<\/p><\/details><details class=\"wp-block-details ib-help-question is-layout-flow wp-block-details-is-layout-flow\"><summary>How do I save a product?<\/summary><p class=\"wp-block-paragraph\">Tap the heart to add it to your wishlist. Tap it again to remove it. Find your saved products on the <a href=\"\/wishlist\/\">Wishlist page<\/a>.<\/p><\/details><details class=\"wp-block-details ib-help-question is-layout-flow wp-block-details-is-layout-flow\"><summary>How can I check a product or seller?<\/summary><p class=\"wp-block-paragraph\">Review the seller\u2019s information. Ask for clear packaging photos, size, condition, expiry and batch details where relevant.<\/p><p class=\"wp-block-paragraph\">Avoid offers that seem unrealistic. A featured product or store is not a guarantee of authenticity or quality.<\/p><\/details><details class=\"wp-block-details ib-help-question is-layout-flow wp-block-details-is-layout-flow\"><summary>Who handles returns or refunds?<\/summary><p class=\"wp-block-paragraph\">The seller handles returns, cancellations and refunds. Ask about their policy before paying and keep your messages and payment evidence.<\/p><p class=\"wp-block-paragraph\">IraqBeauty cannot automatically reverse an external payment. Read the <a href=\"\/policies\/#returns\">returns and disputes policy<\/a>.<\/p><\/details><\/div><\/div><div class=\"wp-block-group ib-help-section is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group ib-help-section-heading is-layout-flow wp-block-group-is-layout-flow\"><p class=\"ib-info-eyebrow wp-block-paragraph\">02 \/ ACCOUNT &amp; STORE<\/p><h2 id=\"seller-help\" class=\"wp-block-heading\">A little help getting started.<\/h2><p class=\"wp-block-paragraph\">Keep your account secure and your product details accurate.<\/p><\/div><div class=\"wp-block-group ib-help-questions is-layout-flow wp-block-group-is-layout-flow\"><details class=\"wp-block-details ib-help-question is-layout-flow wp-block-details-is-layout-flow\"><summary>How do I create an account or reset my password?<\/summary><p class=\"wp-block-paragraph\">Use <a href=\"\/my-account\/\">My Account<\/a> to sign in or register. If you cannot sign in, use <a href=\"\/my-account\/lost-password\/\">Reset password<\/a>.<\/p><p class=\"wp-block-paragraph\">Never share your password or verification codes with another person, including in a support chat.<\/p><\/details><details class=\"wp-block-details ib-help-question is-layout-flow wp-block-details-is-layout-flow\"><summary>How do I become a seller?<\/summary><p class=\"wp-block-paragraph\">Start with <a href=\"\/become-a-seller\/\">Become a Seller<\/a>, then register and follow the available seller setup steps. Prepare your store details and a working contact number.<\/p><p class=\"wp-block-paragraph\">Questions about setup or your product allowance? Contact the admin using the button at the end of this page.<\/p><\/details><details class=\"wp-block-details ib-help-question is-layout-flow wp-block-details-is-layout-flow\"><summary>What can I list, and why might it be reviewed?<\/summary><p class=\"wp-block-paragraph\">List beauty and personal-care products you are authorised and able to supply. Use clear photos, current prices and accurate descriptions.<\/p><p class=\"wp-block-paragraph\">Listings may be reviewed for accuracy, categorisation and safety. Counterfeit, expired, unsafe, misleading or unauthorised regulated products are not allowed. Read the <a href=\"\/policies\/#listing-rules\">listing rules<\/a>.<\/p><\/details><\/div><\/div><div class=\"wp-block-group ib-help-report is-layout-flow wp-block-group-is-layout-flow\"><p class=\"ib-info-eyebrow wp-block-paragraph\">03 \/ CONTACT &amp; REPORT<\/p><h2 id=\"report-a-problem\" class=\"wp-block-heading\">Tell us what happened.<\/h2><p class=\"wp-block-paragraph\">Use this Help Center for account questions, store problems and reports about products or sellers.<\/p><div class=\"wp-block-group ib-report-grid is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group ib-report-item is-layout-flow wp-block-group-is-layout-flow\"><h3 class=\"wp-block-heading\">Share the link<\/h3><p class=\"wp-block-paragraph\">Include the product, seller or page link. Tell us if the concern is authenticity, safety, misleading information or prohibited content.<\/p><\/div><div class=\"wp-block-group ib-report-item is-layout-flow wp-block-group-is-layout-flow\"><h3 class=\"wp-block-heading\">Explain briefly<\/h3><p class=\"wp-block-paragraph\">Describe the problem factually. For account support, include your name and account email when needed.<\/p><\/div><div class=\"wp-block-group ib-report-item is-layout-flow wp-block-group-is-layout-flow\"><h3 class=\"wp-block-heading\">Add useful evidence<\/h3><p class=\"wp-block-paragraph\">Attach screenshots or supporting details in WhatsApp. Leave out passwords, verification codes and unnecessary payment information.<\/p><\/div><\/div><p class=\"ib-info-note wp-block-paragraph\">For a purchase issue, contact the seller first. We can review marketplace reports, but cannot promise a refund. For urgent health or legal emergencies, contact the appropriate local authority.<\/p><\/div><div class=\"wp-block-group ib-help-contact is-layout-flow wp-block-group-is-layout-flow\"><h2 id=\"contact-admin\" class=\"wp-block-heading\">Still need a hand?<\/h2><p class=\"wp-block-paragraph\">Talk to the IraqBeauty admin on WhatsApp. Share your question or the report details above.<\/p><div class=\"wp-block-buttons ib-info-actions is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button ib-info-primary\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/contact-admin\/\">Contact with Admin<\/a><\/div><\/div><p class=\"ib-info-small wp-block-paragraph\">Opens WhatsApp. Your message is not sent automatically.<\/p><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>HERE TO HELP Help Center Clear answers. Practical support. All in one place. 01 For buyers \u2198 Browsing, favourites and buying directly. 02 Accounts &amp; sellers \u2198 Getting started and keeping listings clear. 03 Report a problem \u2198 Tell us about a listing, store or account. 01 \/ DISCOVER &amp; CONNECT Buying, made clear. 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