HERE TO HELP

Help Center

Clear answers. Practical support. All in one place.

01

For buyers

Browsing, favourites and buying directly.

02

Accounts & sellers

Getting started and keeping listings clear.

03

Report a problem

Tell us about a listing, store or account.

01 / DISCOVER & CONNECT

Buying, made clear.

Find products here. Agree on the purchase with the seller.

How does buying work?

Browse a listing, check its details and agree on the purchase directly with the seller, usually through WhatsApp.

Confirm availability, the final price, payment method and delivery cost before paying. IraqBeauty does not process product payments or arrange delivery.

How do I save a product?

Tap the heart to add it to your wishlist. Tap it again to remove it. Find your saved products on the Wishlist page.

How can I check a product or seller?

Review the seller’s information. Ask for clear packaging photos, size, condition, expiry and batch details where relevant.

Avoid offers that seem unrealistic. A featured product or store is not a guarantee of authenticity or quality.

Who handles returns or refunds?

The seller handles returns, cancellations and refunds. Ask about their policy before paying and keep your messages and payment evidence.

IraqBeauty cannot automatically reverse an external payment. Read the returns and disputes policy.

02 / ACCOUNT & STORE

A little help getting started.

Keep your account secure and your product details accurate.

How do I create an account or reset my password?

Use My Account to sign in or register. If you cannot sign in, use Reset password.

Never share your password or verification codes with another person, including in a support chat.

How do I become a seller?

Start with Become a Seller, then register and follow the available seller setup steps. Prepare your store details and a working contact number.

Questions about setup or your product allowance? Contact the admin using the button at the end of this page.

What can I list, and why might it be reviewed?

List beauty and personal-care products you are authorised and able to supply. Use clear photos, current prices and accurate descriptions.

Listings may be reviewed for accuracy, categorisation and safety. Counterfeit, expired, unsafe, misleading or unauthorised regulated products are not allowed. Read the listing rules.

03 / CONTACT & REPORT

Tell us what happened.

Use this Help Center for account questions, store problems and reports about products or sellers.

Share the link

Include the product, seller or page link. Tell us if the concern is authenticity, safety, misleading information or prohibited content.

Explain briefly

Describe the problem factually. For account support, include your name and account email when needed.

Add useful evidence

Attach screenshots or supporting details in WhatsApp. Leave out passwords, verification codes and unnecessary payment information.

For a purchase issue, contact the seller first. We can review marketplace reports, but cannot promise a refund. For urgent health or legal emergencies, contact the appropriate local authority.

Still need a hand?

Talk to the IraqBeauty admin on WhatsApp. Share your question or the report details above.

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